Support
Frequently asked questions
Ordering, payment, shipping, documentation and handling. For anything not covered here, get in touch.
Frequently asked
What does Aegis Bio supply?
Reference peptides and laboratory materials for in-vitro research use only, listed across 40 compounds and 91 specifications. Nothing supplied is a drug, food, cosmetic or medical device, and nothing is for human or veterinary use.
How much does shipping cost?
Carts made up entirely of single vials ship for $20.00. Any cart containing a multi-vial kit ships for $60.00 standard or $80.00 expedited, with single vials included free. From 4 kits upward the rate drops to $30.00 standard or $50.00 expedited. Shipping is calculated in the cart and revalidated on the server before the order is accepted.
What payment methods are accepted?
On-chain Bitcoin and USDT on Ethereum (ERC-20) only. No card details are collected at any point. Bitcoin Lightning Network payments are not accepted and cannot be credited or refunded.
How does the ordering process work?
Three steps. Choose your specifications and submit the order with your delivery details; send the exact total to the address shown and submit the transaction ID; the payment is verified on-chain and a confirmation with tracking follows. Orders stay pending until that verification clears.
Is a certificate of analysis available?
Yes, by request for the batch supplied, covering HPLC purity and mass-spectrometry identity confirmation. Request the COA for a specific lot before ordering if your protocol requires documentation on file. See how to read a COA.
How should materials be stored on arrival?
Store lyophilised powder sealed at −20 °C, protected from light and moisture. Bring sealed vials to room temperature before opening. After reconstitution store at 2–8 °C and avoid repeated freeze–thaw cycles. Full detail in the storage guide.
What should I reconstitute with, and how much?
Bacteriostatic water is the usual diluent. Concentration is simply vial mass divided by diluent volume, and it cannot be changed afterwards — every compound page carries a reconstitution table, and the arithmetic is set out in the reconstitution guide.
Can I order if I am not a laboratory?
Materials are supplied for in-vitro laboratory research use only. Placing an order requires confirming that every material ordered is for in-vitro laboratory research, will not be administered to humans or animals, and is not being purchased as or in place of a drug or medical treatment.
How do I get in touch?
WhatsApp on +1 689 837 1142 is the fastest route, and there is a community on Discord. See the contact page.
